Pacific Mazda

Service FAQs

1.Why bring your car to Pacific Mazda for service?

  • Our technicians are factory trained specialists
  • We offer genuine Mazda parts and warranties. If we feel parts from an independent supplier may offer better value, we will offer you that option
  • We fix it right the first time. We won and award called "Fixed Right First Time" based on our satisfied customers
  • We have over $200,000 worth of specialized diagnostic equipment and tools
  • We offer appointment scheduling or drop-in convenience
  • Our waiting areas are clean and comfortable with up-to-date reading material and complimentary tea and coffee
  • We take great pride in our honesty and we repair only what needs to be repaired
  • We are open Saturdays for service and parts
  • If we can fix it under warranty - we will
  • Our magazine selection is second to none


2. Your hourly labour rates seem higher than some independent garages. Where is the value?

It is true that the hourly posted labour rates at virtually all franchised auto dealers are higher than those of the independent service centres such as those at department stores or local service stations. We do not try to hide this fact since we believe that our rates offer the customer real value for the following reasons:

  • We are specialists, not general practitioners. Because of this, we believe we can diagnose problems in a shorter time and provide the best possible fix.
  • We have thousands of dollars invested in specialty diagnostic and repair tools. The independent garages simply cannot afford to have all of the specialty tools for all makes.
  • We are supported by factory expertise. We have a direct hotline to factory experts if needed.
  • We are notified by technical bulletins of all potential problems and we are in touch with our fellow dealers to share expertise.
  • We have a very strong incentive to keep customers happy because we want them to to return to us for future service and to buy their next car.
  • We have every incentive to fix a problem under warranty. The manufacturer pays us just like a retail customer when we have to fix a problem under warranty. The happiest service customer is one who gets repairs done without getting a bill.